Terms & Conditions

Concept Incentives Ltd.
Standard Conditions of Sale

1. Reference to the seller

These relate to Concept Incentives Ltd. and
reference to the buyer relate to the customer
of Concept Incentives Ltd.

2. Overprinting

Prices do not include the printing of a logo unless
specifically stated.

3. Screens, Blocks & Dies

These are charged extra unless otherwise agreed.

4. Artwork

Unless artwork is provided to our specifications, redrawing artwork will be charged.

5. Colours

As some variation may occur during the marking process, colours can only be matched as closely as the method of personalisation allows.

6. Samples

Under £1.00 are supplied without charge. Samples over this amount are supplied on a non-returnable basis and will be charged accordingly.

7. Carriage

Will be charged ex-factory unless otherwise stated

8. Orders

a) All orders are acknowledged and the details shown

will be in the basis for production. It is the buyer’s responsibility to read this document and notify the seller of any mistakes, omissions or changes within 24 hours of the acknowledgement date.

b) The right is reserved to supply up to a certain

maximum over or under the ordered quantity of printed merchandise and this is to be charged accordingly. Normal tolerances, depending on the type of goods are +/- 5%

9. Cancellation

If an order is cancelled by the Buyer after acknowledgement, the Buyer will reimburse the Seller of any costs incurred in connection with
the said other.

10. Claims

a) Non delivery methods of goods  Concept

Incentives Ltd. are bound by carriers’ terms
and conditions in respect of non-delivery of all or part of any given consignment and therefore we must be notified within 48 hours of expected delivery date or from receipt of our invoice should there be an issue with delivery.

b) Goods damaged in transit  Claims must

be notified to both the carrier and Concept Incentives Ltd. With a note to the effect
being made on the carrier’s delivery docket. Goods and packaging materials must be
retained for inspection.

c) Failure of goods to comply with the contract

terms  On the grounds of quality, quantity
or wrongly supplied goods details must be
notified to the seller within 48 hours of
receipt of said goods.

11. Liability

Whilst every effort will be made to deliver on time, no liability is accepted for delays due to circumstances beyond our control.


Products bearing names and trademarks in any Concept Incentives Ltd. literature or on any samples, does not necessarily indicate or imply
that Concept Incentives Ltd. have supplied the items to the owner, they are representative of
the effect that can be achieved.

13. Retention of title

Until full payement has been made of ALL
SUMS outstanding from the buyer to the seller, the property of the goods remains with the seller. The seller reserves the right to enter the buyer’s premises to collect such goods. If the buyer has sold on the goods supplied by the seller, then the seller reserves the right to the PROCEEDS OF THE SALE.

14. Payment

Our terms of trading are strictly net 30 DAYS FROM INVOICE. The seller reserves the right to levy interest on all outstanding sums at 3% over current bank base rate.

15. Delivery

a) Concept Incentives Ltd will use its reasonable endeavours to deliver on the delivery date specified in the order but time of delivery shall not be the essence of the contract unless otherwise expressly stated on the order and accepted by the Company. Concept Incentives Ltd will neither accept a reduction in cost due to time-scales not being met nor pay any form of compensation.

b) Concept Incentives Ltd shall not be liable for any direct or indirect loss or damage arising from failure to deliver or dispatch Goods in accordance with the contract or delay in delivery or dispatch of Goods caused by, (i) a Force Majeure Event or (ii) the Customer's failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the performance of the Company's obligations under the Contract.

c) Any items dispatched by Concept Incentives Ltd will be sent on an uninsured delivery service unless the Customer, when placing the order, requests and pays for an insured delivery service. Concept Incentives Ltd shall not be liable for any loss or damage to materials/stock once it has been dispatched.

All orders placed with Concept Incentives Ltd. are deemed to be subject to the standard conditions set out in paragraphs 115 inclusive.